- Orders may take up to 3 days to process after payments have been cleared.
- Payments received Wednesday (noon and after PST), Thursday, and Friday, orders will ship on Monday of the upcoming week
- Payments received on Saturday and Sunday, orders will be ship on Tuesday of the upcoming week
- Customers are responsible for providing a shipping address that is safe to deliver.
- Customers are responsible for providing an accurate shipping address. Therefore, please double check your address in your order confirmation.
- We will not give refunds for orders where carriers determined there’s no safe location to leave package.
- Colorful Reef is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS, Fed Ex, or UPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
- Colorful Reef has no control over delays of package during the shipping process. You would need to contact USPS, Fed Ex, or UPS customer service to help answer and track your order. We will do our best to assist all customers with obtaining transit information of your order.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS, Fed Ex, or UPS responds to your claim, we will be able to take further proper actions to resolve this mishap. Until then, your patience is much appreciated as we work with the shipping carrier(s).
- Filing a claim does not guarantee USPS, Fed Ex, or UPS to partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- Orders will be shipped to the address given at checkout.
- Colorful Reef DO NOT ship to P.O. Box address.
- Colorful Reef WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.
- We ship only Monday through Wednesday.
- NO REFUND on shipping cost for any reasons.
DOMESTIC SHIPPING AND HANDLING
- FED Ex or UPS Overnight is $49.99.
- Hawaii, Puerto Rico, and Virgin Islands is shipped through USPS Priority Express for $49.99
- Certain locations may take up to 3 days
INTERNATIONAL SHIPPING AND HANDLING
- Most countries is $59.99
- Colorful Reef is not responsible for package held at customs.
- It is your responsibilities to find out the necessary information for you to receive your order in your country.
- Contact us before making your order.
- Colorful Reef WILL NOT refund any international orders under any circumstances.
- All sales are final.
- No exchange.
- No guarantees on color accuracy for colors may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.
- No guarantees on color accuracy due to the variations in monitors and individual settings.
- No refund for any deaths that occurs during your acclimation process.
Still have questions? Please feel free to email us at firstname.lastname@example.org